Virtual Plotter Service & Support
When Your Wide-Format Printer Goes Down, Get Expert Help in Minutes
Error codes you don't understand. Paper jams that won't clear. Print quality issues before a deadline. Our Remote Rescue Service connects you with authorized HP DesignJet and Canon imagePROGRAF technicians via Microsoft Teams for real-time troubleshooting.
Common Issues We Solve Remotely:
- Error code diagnosis and resolution
- Print quality problems (banding, color shifts, blurry output)
- Paper feed and media loading issues
- Driver installation and network connectivity
- Printhead alignment and calibration
- User-replaceable part installation guidance
How Virtual Support Works
- Contact Us - Call 866-254-8590 or email service@tavco.net
- Purchase an hour - Add service to cart or pay by phone during scheduling
- Join Teams Call - Use your phone or computer camera
- Show the Problem - Technician sees what you see in real-time
- Follow Expert Guidance - Step-by-step repair instructions
Average resolution time: 30-45 minutes
Flat-Rate Pricing - No Surprises
$47 for the first hour includes:
- Complete error code analysis
- Real-time video diagnostics
- Step-by-step repair guidance
- Part identification and recommendations
- Diagnostic report with recommended solutions
No diagnostic fees. No hidden costs.
Why Choose TAVCO Virtual Support
Factory-Certified Technicians
Our team holds official HP and Canon service certifications and has years of field experience with DesignJet and imagePROGRAF equipment.
See-and-Solve Diagnostics
Microsoft Teams video lets technicians view error displays, print samples, and address mechanical issues as if they were standing next to your equipment.
Nationwide Coverage
Professional plotter support is available anywhere in the US, regardless of location or proximity to our Austin service area.
Local Network Access
If on-site service is required, we connect you with vetted technicians in your area who can complete repairs.
Is Virtual Support Right for Your Issue?
Perfect for Virtual Diagnosis:
- Error codes and system messages
- Print quality troubleshooting
- Software and driver problems
- Network connectivity issues
- Maintenance procedure guidance
- User-replaceable parts installation
Requires Onsite Service:
- Major mechanical failures
- Internal component replacement
- Warranty-covered repairs
- Preventive maintenance visits
Not sure? Call us and we'll help determine the best approach.
Schedule Your Virtual Support Session
Ready to get your plotter back online?
Call: 866-254-8590
Email: service@tavco.net
Sessions are available the same day in most cases. Have your printer model and error code ready when you contact us.
Frequently Asked Questions
What equipment brands do you support?
We specialize in HP DesignJet and Canon imagePROGRAF wide-format printers and plotters. Contact us for other brands.
Do I need special software?
No installation required. Microsoft Teams works through any web browser or the free Teams app on your phone.
What if the issue can't be fixed remotely?
We'll provide a complete diagnostic report and connect you with qualified local technicians for on-site service.
How quickly can I schedule a session?
Most sessions can be scheduled same-day. Peak times may require next-business-day scheduling.
Is this service available only to current TAVCO customers?
No—our Remote Rescue Service is available to anyone in the US experiencing issues with wide-format printers.
