Certified Plotter Repair Service


Start today with a $47 evaluation and select a service plan tailored to your specific needs.

Get expert plotter support from TAVCO’s certified technicians, whether you need a one-time fix or ongoing protection. With flexible pricing and fast response times, we help you keep your HP or Canon plotter running smoothly, reduce downtime, and avoid costly surprises.

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“Awesome company to do business with. They are very knowledgeable when it comes to your printing needs. Highly recommend”
— Rick, Print Shop Owner, Corpus Christi, TX

 

Comprehensive Support Options

Onsite Support:

Regional Availability: We offer on-site support within a 200-mile radius of Austin, TX. For Canon imagePROGRAF equipment, nationwide support is available through our partnership with Pitney Bowes.

Response Guarantee: If mechanical issues requiring hands-on service are identified, we strive for same-day troubleshooting when scheduling permits, or we guarantee next-day diagnosis.

Remote Support:

Quick Remote Resolutions: Approximately 80% of calls can be resolved remotely within five minutes using Microsoft Teams or Apple FaceTime for video meetings and screen sharing, particularly for driver or software-related issues.

Flexible Approach: Submit a support form to determine the viability of a remote call. The first call is complimentary for active contract customers.

⭐⭐⭐⭐⭐
“Incredible customer service at this company.”
— Gigi, Project Manager, Austin TX

We Repair Any Supported Plotter — Even If You Didn’t Buy It From Us

Plotter Not Purchased Through TAVCO? We’ve Got You Covered.

With our new TAVCO Plotter Protection Plan, you can access the same high-quality, subscription-based service we offer our customers, regardless of where you purchased your machine.

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“We always have positive experiences with Tavco and have nothing but great things to say. Most importantly, they offer personal service with prompt response and dependability. Couldn't ask for more.”
— Denise, Architectural Office Manager, Austin, TX

Start with a $47 Evaluation Visit

Before you commit, we’ll send a technician (or connect remotely) to:


  • Full inspection and cleaning

  • Confirmation of support status and program eligibility

  • Personalized plan quote


Even if your plotter is aging or out of warranty, this evaluation helps you make an informed choice regarding the best next steps, whether that is repair or replacement.


Contact our Service Team to schedule your evaluation today >>

 

Ongoing Protection Plans (Subject to Model Supportability)

Plan Price What you get
Essentials $29/month Labor + travel + remote diagnostics + priority scheduling (standard parts pricing applies)
Plus $59/month Everything in Essentials, and 1 annual onsite checkup visit + 10% off parts
Premiere $89/month Everything in Plus, and 2 onsite checkup visits/year + 15% off parts + emergency priority + consumables discount + 5% off all online supply purchases (paper, ink, etc.)

Note: All plans depend on your plotter being supported by the manufacturer and parts still being available. Unsupported or end-of-life units are ineligible.

Add “Trade‑In Ready” for Just $10 More.

Optional add-on includes:
  • A guaranteed credit (up to $500) toward a future trade-in or new hardware
  • Early access to new equipment offers

Why This Makes Sense

  • No long-term contracts. Cancel anytime
  • Ideal for businesses with aging plotters or those stuck in expensive MPS contracts
  • Same expert technicians, pricing, and service quality—without needing to buy new

📞 Ready to Get Started?

Launching a Service Ticket or Placing a Service Call: The easiest ways to get started with your service request:

Call: 866-254-8590

Email: service@tavco.net

Online Form: Complete the service request form on this page for a streamlined experience.

After submitting your request, you'll hear from a technician within an hour—via phone or email—with a service quote and an estimated repair time, pending approval of your request.

For out-of-territory requests, we recommend a trusted local service company to ensure your issue is addressed correctly. Our primary commitment is to deliver timely, effective solutions across our service areas.

Service Policy

What We Service: We specialize in repairs for large-format printers, wide-format scanners, and similar hardware. Our technicians use the latest tools and have the expertise to resolve a wide range of issues quickly and efficiently.

On-Site Service Calls:

If a mechanical issue cannot be resolved remotely, our schedule permits same-day dispatch when possible. If not, we guarantee service by the next day.

Best Practices: When placing a service call or creating a service ticket, please provide as much information as possible to expedite your support:

  • Include clear pictures and videos of the issue.
  • Share any error codes displayed on your machine.
  • Provide a comprehensive problem summary, including when and any environmental changes (e.g., software updates, OS changes, server modifications).

At TAVCO, our commitment is to ensure that you receive exceptional support, saving you time and money while maximizing the uptime and efficiency of your equipment. Whether you're facing a minor hiccup or a significant technical challenge, our expert team is here to help you achieve peace of mind and success.

Authorized and certified to service and support these brands: 

  • Canon
  • HP
  • Contex (large format scanner)
  • Colortrac (select models of large format scanners)

 

Onsite Service and Support Across Texas

At TAVCO, we are your local partner. Our factory-certified technicians provide prompt, on-site service and support to ensure your projects are always moving forward. We proudly serve professionals in the following Texas regions and their surrounding communities:

Austin Metro & The Hill Country

  • Austin, Bee Cave, Bertram, Buda, Burnett, Cedar Park, Dripping Springs, Georgetown, Horseshoe Bay, Hutto, Johnson City, Kyle, Lakeway, Leander, Liberty Hill, Marble Falls, Pflugerville, Round Rock, Spicewood, and Taylor.

Greater Houston Area

  • Conroe, Cypress, Hempstead, Houston, Humble, Katy, Montgomery, Pasadena, Pearland, Rosenberg, Spring, Sugar Land, Tomball, The Woodlands, and Willis.

San Antonio & South-Central Texas

  • Boerne, Bulverde, Floresville, Lockhart, Luling, New Braunfels, San Antonio, San Marcos, and Seguin.

Waco, Temple & Killeen Corridor

  • Belton, Copperas Cove, Gatesville, Harker Heights, Killeen, Salado, Temple, and Waco.

Bryan-College Station & The Brazos Valley

  • Brenham, Bryan-College Station, Caldwell, Navasota, and Round Top.

The Coastal Bend & South Texas

  • Beeville, Corpus Christi, Goliad, Kennedy, Kingsville, Port Aransas, Port Lavaca, Rockport, and Victoria.

East-Central Texas

  • Bastrop, Giddings, La Grange, and Rockdale.

TAVCO Plotter Service & Support FAQs

What plotter issues does TAVCO repair?

TAVCO's certified technicians repair print head failures (clogged nozzles, streaking, banding), paper feed jams, calibration errors, and network connectivity problems for Canon imagePROGRAF, HP DesignJet, Contex, and other major wide-format printers. Call 866-254-8590 or email info@tavco.net for diagnostic assessment and repair authorization.

How do I prepare my plotter for repair?

Before shipping: Document error codes, remove ink cartridges, use original packaging or double-boxed foam padding, include power cable, and error documentation.

Required first: Contact TAVCO at 866-254-8590 or info@tavco.net for repair authorization number (RA#), shipping address, and model-specific prep instructions.

Does TAVCO repair out-of-warranty plotters?

Yes, if the model remains under active manufacturer support and parts are available. Once repaired to current specifications, ongoing service contracts may be available depending on equipment age and condition (evaluated case-by-case). Contact 866-254-8590 to verify repair options for your specific model.

Can TAVCO repair discontinued or end-of-life models?

Depends on parts availability:

  • Recently discontinued (still supported): Yes, if the manufacturer supplies parts
  • End-of-life (no manufacturer support): Only if TAVCO has compatible parts in inventory from refurbished equipment
  • No parts available: Repair not possible, TAVCO provides upgrade consultation

Contact 866-254-8590 with your model number to verify manufacturer support status and parts availability.

Why can't TAVCO repair all legacy plotters?

As an authorized Canon, HP, and Contex service partner, TAVCO cannot fabricate proprietary components or use non-certified parts that void certifications. Without manufacturer-backed parts availability, we cannot guarantee repair quality. We prioritize reliable, warrantied service over temporary fixes that can lead to future failures.

What preventive maintenance does TAVCO recommend?

  • Weekly: Clean print heads and platen with manufacturer-approved solutions
  • Monthly: Run built-in calibration routines
  • Quarterly: Inspect feed rollers for debris
  • Always: Use OEM or TAVCO-recommended consumables (generic inks cause 60% of preventable failures)

Contact info@tavco.net for maintenance schedules specific to your plotter model.

What areas does TAVCO service?

On-site service in Austin, San Antonio, and surrounding Texas markets. Depot (ship-in) repair available throughout Texas and nationwide. Contact 866-254-8590 to confirm coverage for your location.

Does TAVCO offer emergency repair service?

Emergency availability depends on technician schedules and parts inventory. Customers with active service contracts receive priority for same-day or next-day response in Austin/San Antonio metro areas. Call 866-254-8590 immediately for urgent production needs.

What warranty does TAVCO provide on repairs?

Warranty coverage varies by repair type and parts replaced. Contact info@tavco.net or 866-254-8590 for specific warranty terms applicable to your repair authorization.

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