Plotter Repair Service
Experience exceptional plotter service and support with TAVCO's factory-trained and certified technicians, who are dedicated to keeping your large-format plotters from HP and Canon operating at their best. Our competitive pricing and flexible support options—including subscription-based service contracts and one-off “as needed” calls—ensure a tailored experience that saves you time, reduces costs, and enhances efficiency.
Comprehensive Support Options
Onsite Support:
Regional Availability: We offer onsite support within a 200-mile radius of Austin, TX. For Canon imagePROGRAF equipment, nationwide support is available through our partnership with Pitney Bowes.
Response Guarantee: If mechanical issues that require hands-on service are identified, we strive for same-day dispatch when scheduling permits or guarantee next-day service.
Remote Support:
Quick Remote Resolutions: Close to 80% of calls can be resolved remotely within five minutes using Microsoft Teams or Apple FaceTime for video meetings and screen sharing, especially for driver or software-related issues.
Flexible Approach: Submit a support form to determine the viability of a remote call. The first call is complimentary for active contract customers.
Essential Support Information:
All service requests receive a response within one hour during regular business hours.
How to Request Service
Launching a Service Ticket or Placing a Service Call: The easiest ways to get started with your service request:
Call: 866-254-8590
Email: service@tavco.net
Online Form: Complete the service request form on this page for a streamlined experience.
After submitting your request, you'll hear from a technician within an hour—via phone or email—with a service quote and an estimated repair time upon request approval.
For out-of-territory requests, we recommend a trusted local service company to ensure your issue is addressed correctly. Our primary commitment is to deliver timely and effective solutions within our service areas.
Service Policy
What We Service: We specialize in repairs for large-format printers, wide-format scanners, and similar hardware. Our technicians have the latest tools and knowledge to tackle various issues quickly and efficiently.
On-Site Service Calls:
If a mechanical issue cannot be resolved remotely, our schedule permits same-day dispatch when possible. If not, we guarantee service by the next day.
Best Practices: When placing a service call or creating a service ticket, please provide as much information as possible to expedite your support:
- Include clear pictures and videos of the issue.
- Share any error codes displayed on your machine.
- Provide a comprehensive problem summary, including when and any environmental changes (e.g., software updates, OS changes, server modifications).
At TAVCO, our commitment is to ensure that you receive exceptional support—saving you time and money while maximizing the uptime and efficiency of your equipment. Whether you're facing a minor hiccup or a significant technical challenge, our expert team is here to help you achieve peace of mind and success.
Explore Large-Format PrintersPlotter Service FAQs
Regular plotter maintenance includes cleaning the printhead, print path, and rollers; replacing consumables such as ink cartridges and print heads when necessary; and updating firmware and drivers. Scheduling periodic maintenance with a professional technician can help keep your plotter in optimal working condition.
Yes, in many cases, it is possible to repair large-format printers. However, the feasibility of repair depends on factors such as the damage's extent, the printer's age, and the availability of replacement parts. If the plotter is end-of-life, it generally does not make
sense to search third-party sources for parts. Instead, consult a professional
technician to determine if a repair is the best option for your printer.
The lifespan of a plotter varies depending on factors such as usage, maintenance, and the specific model. However, proper care and maintenance ensures that a high-quality plotter can last several years or even a decade.