Everybody loves using Amazon! If I don’t see an Amazon package at my door daily, I’ll ask my wife, “What, no packages? Is everything OK?”
But when it comes to ordering supplies for your company’s plotter and ensuring the best performance and longevity of your equipment, the source of your supplies matters more than you might think. Many businesses order plotter ink, DesignJet supplies, Canon print heads, and plotter printer paper from massive online marketplaces like Amazon, but this option can backfire.
At TAVCO, we ensure our customers get the highest quality plotter supplies and top-notch support. Here’s why ordering directly from TAVCO is the smartest choice for your plotter supply needs.
The Risks of Ordering from Marketplaces
Ordering from marketplaces comes with several risks that can negatively impact you.
Non-OEM Products
One of the most significant risks with marketplaces is the prevalence of non-OEM (Original Equipment Manufacturer) products. Off-brand aftermarket supplies might seem cost-effective, but they can void your plotter’s manufacturer warranty. Printer OEMs generally won’t process warranty claims on equipment when third-party supplies are used unauthorizedly.
We’ve seen issues like inconsistent print quality, leaking cartridges, and even damage to your plotter because of aftermarket supplies. For example, using non-OEM ink can result in ink bleeding, color mismatches, and lower overall print quality.
Expired Supplies
Another common issue with marketplace purchases is the risk of receiving expired supplies. This situation is problematic because some newer machines won’t function if expired ink is loaded.
At TAVCO, we guarantee that all our supplies are fresh and within their optimal usage period. We understand the importance of quality and reliability and ensure every product we sell meets the highest standards.
Lack of Support
When you buy supplies from a marketplace, you’re often left without the support you need if something goes wrong. Limited or non-existent customer support can be incredibly frustrating, especially when facing urgent technical issues.
In contrast, TAVCO offers free remote support via phone, email, or video call with our specially trained and certified technicians. Our team is always ready to assist you with any issues and ensure your equipment operates smoothly and efficiently.
The TAVCO Advantage
Now that we've covered the marketplace’s risks let's dive into the unique benefits of TAVCO.
Guaranteed OEM Products
At TAVCO, we exclusively sell OEM products. This commitment guarantees you receive supplies specifically designed and tested for your equipment, ensuring optimal performance and longevity. OEM products help maintain the integrity of your plotter and ensure it continues to operate within the manufacturer’s specifications.
Fresh Supplies Guarantee
We understand the importance of using fresh supplies. That’s why we rigorously check and monitor our inventory to ensure every product you receive is within its optimal usage period. Our fresh supplies guarantee means you’ll never have to worry about expired inks or print heads affecting your print quality or equipment performance.
Free Remote Support
Our commitment to customer service goes beyond just selling supplies. We offer free remote support to help you with technical issues or questions. Whether you need installation, troubleshooting, or maintenance assistance, our certified technicians are just a phone call, email, or video call away. This level of support ensures you can continue your work with minimal disruption and maximum confidence.
Competitive Prices
At TAVCO, we believe that high-quality supplies and excellent support should come at a fair price. Our competitive pricing ensures you get the best value for your money without sacrificing quality or service. We also offer price match guarantees on OEM products, so you can be confident that you’re getting the best deal available.
TAVCO Service Team Experience: The Marketplace Dilemma
Our service team has encountered several instances of customers contacting us with issues related to their plotters. Upon investigation, we often find that these customers recently purchased either ink or a new print head from Amazon or another online marketplace. Unfortunately, we have zero leverage to submit warranty claims in these cases.
This problem arises because some marketplace sellers typically buy large quantities of items from aftermarket providers, resulting in poor quality control and difficulty tracing the consumables' origins. This lack of traceability makes starting a warranty claim with an OEM impossible. Additionally, many inks now have expiration dates, and buying from a marketplace does not ensure the freshness of the supplies. The buyer needs to return the product and start over.
Conversely, buying ink, print heads, and other supplies from TAVCO ensures that buyers get genuine OEM products from authorized providers. We guarantee the quality of the products and back up every item we sell. Also, since they are genuine OEM supplies, they are fully covered by the manufacturer's warranty.
Customer Testimonials and Success Stories
Nothing speaks louder than the experiences of our satisfied customers. Here are a few testimonials:
Frank M – Store Owner
The printhead that I ordered was exactly as described and worked well. Shipping was faster than expected, and communication from TAVCO was excellent. I will buy it from TAVCO again.
J Claypoole – Masonry Commercial Construction
Our business is Masonry Commercial Construction. From the time we purchased our first plotter to purchasing Ink Cartridges to reordering plotter paper, you would have thought the employees of TAVCO worked at Nordstrom Dept Store ("The Nordstrom Way" bestseller), a benchmark in Customer Service.
They will drop off whatever you need if you can't wait for UPS/FedEx. They will spend as much time on the phone with you resolving any problem. Our business is deadline-sensitive to bid dates, and TAVCO equipment is critical in getting our bids in on time. In the past 5 years or more, TAVCO has not let us down.
TAVCO’s Easy Ordering Process
Ordering from TAVCO is straightforward and hassle-free. Visit our online store at tavcotech.com to browse our extensive selection of OEM supplies. Our user-friendly interface lets you quickly find the products you need, view your order history, and reorder supplies with just a few clicks.
When it comes to maintaining your plotter’s performance and ensuring reliable, high-quality prints, ordering directly from TAVCO is the best choice. We guarantee OEM products, provide fresh supplies, offer free remote support, and maintain competitive prices. Don’t take risks with your equipment by purchasing from unreliable sources. Experience the TAVCO difference today and see how we can enhance your printing operations.
