Plotter Repair Service
Certified Plotter Repairs for Canon & HP — Even if You Didn’t Buy from Us
Start today with a $47 evaluation and select a service plan tailored to your specific needs.
Get expert plotter support from TAVCO’s certified technicians, whether you need a one-time fix or ongoing protection. With flexible pricing and fast response times, we help you keep your HP or Canon plotter running smoothly, reduce downtime, and avoid costly surprises.
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“Awesome company to do business with. They are very knowledgeable when it comes to your printing needs. Highly recommend”
— Rick, Print Shop Owner, Corpus Christi, TX
Comprehensive Support Options
Onsite Support:
Regional Availability: We offer on-site support within a 200-mile radius of Austin, TX. For Canon imagePROGRAF equipment, nationwide support is available through our partnership with Pitney Bowes.
Response Guarantee: If mechanical issues requiring hands-on service are identified, we strive for same-day troubleshooting when scheduling permits, or we guarantee next-day diagnosis.
Remote Support:
Quick Remote Resolutions: Approximately 80% of calls can be resolved remotely within five minutes using Microsoft Teams or Apple FaceTime for video meetings and screen sharing, particularly for driver or software-related issues.
Flexible Approach: Submit a support form to determine the viability of a remote call. The first call is complimentary for active contract customers.
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“Incredible customer service at this company.”
— Gigi, Project Manager, Austin TX
We Repair Any Supported Plotter — Even If You Didn’t Buy It From Us
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“We always have positive experiences with Tavco and have nothing but great things to say. Most importantly, they offer personal service with prompt response and dependability. Couldn't ask for more.”
— Denise, Architectural Office Manager, Austin, TX
Start with a $47 Evaluation Visit
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Full inspection and cleaning
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Confirmation of support status and program eligibility
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Personalized plan quote
Contact our Service Team to schedule your evaluation today >>
Ongoing Protection Plans (Subject to Model Supportability)
| Plan | Price | What you get |
| Essentials | $29/month | Labor + travel + remote diagnostics + priority scheduling (standard parts pricing applies) |
| Plus | $59/month | Everything in Essentials, and 1 annual onsite checkup visit + 10% off parts |
| Premiere | $89/month | Everything in Plus, and 2 onsite checkup visits/year + 15% off parts + emergency priority + consumables discount + 5% off all online supply purchases (paper, ink, etc.) |
Add “Trade‑In Ready” for Just $10 More.
- A guaranteed credit (up to $500) toward a future trade-in or new hardware
- Early access to new equipment offers
Why This Makes Sense
- No long-term contracts. Cancel anytime
- Ideal for businesses with aging plotters or those stuck in expensive MPS contracts
- Same expert technicians, pricing, and service quality—without needing to buy new
📞 Ready to Get Started?
Launching a Service Ticket or Placing a Service Call: The easiest ways to get started with your service request:
Call: 866-254-8590
Email: service@tavco.net
Online Form: Complete the service request form on this page for a streamlined experience.
After submitting your request, you'll hear from a technician within an hour—via phone or email—with a service quote and an estimated repair time, pending approval of your request.
For out-of-territory requests, we recommend a trusted local service company to ensure your issue is addressed correctly. Our primary commitment is to deliver timely and effective solutions within our service areas.
Service Policy
What We Service: We specialize in repairs for large-format printers, wide-format scanners, and similar hardware. Our technicians utilize the latest tools and possess the knowledge to address various issues quickly and efficiently.
Remote Handling of Calls: Leverage our advanced remote capabilities:
Approximately 80% of service calls are resolved remotely within five minutes using video meetings and screen sharing via Teams, particularly for software or driver issues.
On-Site Service Calls:
If a mechanical issue cannot be resolved remotely, our schedule permits same-day dispatch when possible. If not, we guarantee service by the next day.
Best Practices: When placing a service call or creating a service ticket, please provide as much information as possible to expedite your support:
- Include clear pictures and videos of the issue.
- Share any error codes displayed on your machine.
- Provide a comprehensive problem summary, including when and any environmental changes (e.g., software updates, OS changes, server modifications).
At TAVCO, our commitment is to ensure that you receive exceptional support, saving you time and money while maximizing the uptime and efficiency of your equipment. Whether you're facing a minor hiccup or a significant technical challenge, our expert team is here to help you achieve peace of mind and success.
Plotter Service FAQs
We support HP and Canon models that are still backed by the manufacturer. If parts are available, you’re likely eligible.
No. We are happy to help you even if you didn’t purchase from us.
We specialize in HP DesignJet and Canon imagePROGRAF large-format printers and MFPs. Plus, we also service Contex large-format scanners. If your model is still supported by the manufacturer and parts are available, we can likely service it.
The lifespan of a plotter varies depending on factors such as usage, maintenance, and the specific model. However, proper care and maintenance ensures that a high-quality plotter can last several years or even a decade.